Beacon Health Kensington
Kensington Neighbourhood Health Centre
157 Edge Lane
Liverpool, L7 2AB

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New interpreter service launched for deaf patients

signalise service poster with link to sign up form

A new service available from Monday 10 October 2022 will allow sign language users to make calls to their GP surgery.

Patients can do this by using the Signalise Video Relay Service (VRS) to contact a Signalise interpreter, who will then telephone their GP practice, community or hospital team and interpret the call on their behalf.

This service will make it easier for D/deaf patients to contact the NHS for advice or treatment, and also ensure that an interpreter is arranged for each of their health appointments.

Patients will also be able to request sign language versions of patient letters and other medical information under the new service.

D/deaf patients can start using the service to contact their GP practice or book appointments now by either:

You can also find a video on how to use the service here:

There are also plans to extend the new Video Relay Service for BSL users to local hospitals and other health services very soon.

About Signalise

Signalise Co-op has provided sign language and deafblind services to the local NHS since September 2021.

Signalise is co-owned and co-run by both members of the local Deaf community and BSL/English interpreters, and any profit made is reinvested into the co-op and its community.

You can find out more about their services here:

Content provided by One Liverpool, a partnership of local health and care organisations working together to support a healthier, happier and fairer Liverpool for all.